Privacy Policy

This is the privacy policy of Handmade by Linzi, and all references to ‘me’ or ‘I’ are references to Linzi Jones.

 

This is a notice to inform you of my policy about all information that I record about you. It sets out the conditions under which I may process any information that I collect from you, or that you provide to me. It covers information that could identify you (“personal information”) and information that could not. “Process” means collect, store, transfer, use or otherwise act on information.

 

All visitors to my website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

 

I undertake to preserve the confidentiality of all information you provide to me.

 

I will not share, or sell, or disclose to a third party, any information collected through my website.

 

When you order a product or service from me, a contract is formed between you and me. In order to carry out my obligations under that contract I must process the information you give me. Some of this information may be personal information. I may use it in order to promote products to you and provide you with information on offers and new products available, and will retain it only for this purpose and for a maximum of five years since our last communication unless you request otherwise.

 

All payments are invoiced directly to my customers. I use Paypal as a means of invoicing as well as payment direct to a bank account.

 

When you contact me, whether by telephone, through my website or by e-mail, I collect the data you have given to me in order to reply with the information you need. I record your request and my reply in order to increase the efficiency of my business and services. I retain personally identifiable information associated with your message, such as your name and email address, so as to be able to track my communications with you. I retain information for this purpose only for a maximum of five years unless you request otherwise.

 

If I receive a complaint from you, I will record all the information you have given to me. I will use that information to resolve your complaint. If your complaint reasonably requires me to contact some other person, I may decide to give to that other person some of the information contained in your complaint. I do this as infrequently as possible, but it is a matter for my sole discretion as to whether I do give information, and if I do, what that information is. I may also compile statistics showing information obtained from this source to assess the level of service I provide, but not in a way that could identify you or any other person.

 

If you wish me to remove personally identifiable information from my website, you may contact me at handmadebylinzi@hotmail.com. You understand that this may limit the service I can provide to you.

 

Should you wish to access the data I hold about you, you should contact me directly by email. You have the right to request deletion or correction of the data I hold about you, and to complain if you are not satisfied with how I process your data, to the Information Commissioner’s Office.